Returns & Refunds Policy

We hope you love your experience with Nera Luxury Candles. However, if something’s not quite right, we're here to help.

We accept returns on our standard products - including candles and refills - provided:

Return postage costs are the responsibility of the customer, unless the item is damaged or faulty.

📧 To arrange a return, please email us at neraluxurycandles@gmail.com with your order number and reason for return.

Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.

If you're subscribed to our Monthly Refill Subscription, please note:

Refunds and returns are not accepted for monthly subscription refills once they’ve been shipped
The subscription has a 3-month minimum commitment
After that, you may pause or cancel anytime by emailing us at least 48 hours before your next billing date

If there’s an issue with a refill (e.g. damaged in transit), we’ll always make it right - just get in touch.

If any item arrives damaged or defective:

Policies