Shipping Policy

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We aim to make receiving your Nera Luxury Candles products as smooth and special as the products themselves.

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📦 Shipping Methods

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We ship with Royal Mail and offer a range of options, including:

• Standard Delivery (tracked)

• Express Delivery (tracked)

• International Delivery (tracked)

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You’ll be able to select your preferred method at checkout.

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💸 Shipping Costs

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• FREE Standard UK Shipping on all orders over £40

• FREE Standard UK Shipping on Monthly Subscriptions

• UK orders under £40: shipping costs are calculated at checkout based on weight and location

• International Shipping rates are calculated by weight & location

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Please note: For orders shipping outside the UK, import taxes, VAT, or customs duties may be payable by the customer on delivery.

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⏱️ Processing Time

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• Orders are typically processed within 1 - 3 business days

• Please note: processing may take a little longer during peak seasons, sales, or promotions

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🚀 Delivery Times

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• Standard UK Delivery: 3 - 5 business days

• Express UK Options: Available at checkout with estimated delivery times shown

• International Delivery typically takes 5 - 7 business days for Europe, 7 - 10 days for the USA

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🔍 Order Tracking

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Once your order ships, you’ll receive a confirmation email with tracking details. Use your tracking number to follow your parcel’s journey.

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📬 Lost or Damaged Packages

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If your order arrives damaged or doesn’t arrive at all, please email us at
📧 neraluxurycandles@gmail.com within 14 days of the expected delivery date.
We’ll work with Royal Mail to put it right.