Privacy Policy

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Effective Date: May 01, 2025

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At Nera Luxury Candles, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

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1. Who We Are

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This website is operated by Nera Luxury Candles, based in Ayrshire, Scotland. For questions about this policy, contact: 📧 neraluxurycandles@gmail.com

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2. What Information We Collect

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We may collect the following:

• Your name

• Email address

• Postal address

• Phone number (if provided)

• Payment details (processed securely via third-party providers)

• Website usage data via cookies or analytics tools

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3. How We Use Your Information

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We use your data to:

• Process and deliver your orders

• Communicate with you (e.g. order updates, customer service)

• Send promotional emails (only if you’ve opted in)

• Improve your website experience through analytics and cookies

• Fulfil legal or tax obligations

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4. Sharing Your Information

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We never sell your personal information.
We may share it with:

• Trusted service providers (e.g. Wix, Stripe, Royal Mail) to help operate the business

• Legal authorities, if required by law

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These providers only access data necessary to perform their services and are required to protect your information.

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5. Cookies and Tracking

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Our website uses cookies to:

• Remember your preferences

• Track how you use our site (via tools like Google Analytics or Wix analytics)

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You can manage cookies through your browser settings.

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6. Your Rights

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You have the right to:

• Access the data we hold about you

• Correct or update your details

• Request deletion of your personal information

• Withdraw consent for marketing at any time

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To make a request, please email: neraluxurycandles@gmail.com

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7. Data Storage

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Your data is stored securely using Wix’s encrypted servers and payment gateways (e.g. Paypal or Wix Payments). We keep your information only as long as necessary for legal, accounting, or business reasons.

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8. Third-Party Links

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Our website or emails may contain links to third-party sites (e.g. social media, articles). We’re not responsible for the privacy practices of these external websites.

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9. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted here with an updated date.

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