ACCEPTANCE (Candle Refill) - Lavender, Eucalyptus & Rosemary

Prepare the Jar: Before using your eco-friendly candle refill, carefully remove it from its luxury tissue paper wrapping. Ensure the inside of your Nera Luxury Candle jar is clean by gently wiping the interior with a damp cloth or washing with warm, soapy water, then dry thoroughly to prepare it for your new refill.

Trim the Wick: Before each use, trim the wick to about 5mm (1/4 inch) for a clean, even burn. This prevents soot and extends the life of your refill.

Burning Time: Burn your refill for 2-3 hours per session to ensure an even wax melt across the surface, avoiding tunneling. Do not exceed 4 hours of continuous burning to maintain a safe melt pool and prevent wick displacement.

Safety First: Never leave a burning candle unattended. Keep it away from drafts, flammable materials, and out of reach of children and pets.

Cooling Time: Allow the refill to cool completely before relighting or moving the jar to prevent spills and ensure longevity.

Storage: Store unused refills in a cool, dry place away from direct sunlight to preserve their fragrance and quality. Keep the luxury tissue paper wrapping for reuse or recycle it responsibly.

Disposal: When your refill is finished, dispose of any remaining wax responsibly. Your Nera jar can be cleaned and reused with another refill or repurposed for other uses.

Shipping Methods:

• We offer various shipping options through our courier Royal Mail, including Standard and Express delivery.
• Please choose your preferred shipping method at checkout.

Shipping Costs:

• Standard shipping is free on orders over £40.
• For orders under this amount, shipping costs will be calculated at checkout.

Processing Time:

• Orders are typically processed within 1-3 business days.
• Please note that processing times may vary during peak seasons or sales.

Delivery Times:

• Standard shipping usually takes 3-5 business days.
• Express shipping options are available for faster delivery; please check at checkout for specific delivery estimates.

Order Tracking:

• Once your order has shipped, you will receive a confirmation email with tracking information.
• You can use this tracking number to monitor the status of your delivery.

Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact us within 14 days of the expected delivery date, and we will assist you in resolving the issue.